Accessibility at Rubbish Clearance Ilford

Rubbish Clearance Ilford is committed to providing an accessible and user-friendly experience for all customers, including disabled people, older people and those using assistive technologies. This Accessibility Statement explains the steps we are taking to make information about our rubbish clearance services in Ilford easier to use and how you can contact us if you experience any problems.

Our commitment to accessibility standards

We are working to ensure our website and digital content follow the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, hearing, mobility and cognitive differences. Our goal is that customers in the Ilford area can find information about rubbish clearance services, prices and booking options without encountering unnecessary barriers.

As we update our website, we review new content with accessibility in mind and aim to maintain consistency so that pages remain predictable and simple to navigate. Where we identify issues, we plan improvements and schedule them into our ongoing development work.

Screen-reader and assistive technology support

The website for Rubbish Clearance Ilford is being designed so that people who rely on screen readers or other assistive tools can use it effectively. We aim to provide clear page titles, headings and text that can be read in a logical order. Images that convey important information are being given alternative text so that the meaning can be understood by someone who cannot see the image.

We also aim to avoid relying on colour alone to share important information. Wherever possible, we use text labels, icons or patterns as well as colour so that users with colour vision differences can still understand our content. Text is written in clear language to help users who may have difficulties with reading or concentration.

Keyboard navigation and focus

We recognise that many people navigate websites without a mouse. Our aim is to ensure the Rubbish Clearance Ilford website can be used with a keyboard alone. This means users should be able to move through links, buttons and form fields using the keyboard, and that the visible focus is clear so users know where they are on the page.

Interactive elements are chosen and designed with keyboard access in mind. Where controls can be activated by clicking with a mouse, we aim to ensure they can also be activated via the keyboard. We are reviewing any components that do not fully support keyboard navigation and are planning improvements.

Text size, contrast and readability

We aim to use text sizes and line spacing that support comfortable reading and to provide sufficient contrast between text and background colours. This helps customers reading about our rubbish clearance services on different devices and in different lighting conditions. Where possible, the layout adapts to different screen sizes so that content remains readable without unnecessary scrolling or zooming.

We also avoid large blocks of uninterrupted text, using headings and paragraphs to clearly structure information about our services in the Ilford area.

Ongoing improvements and feedback

Accessibility is an ongoing process. We regularly review our website and work to improve it over time. Some areas of our website may not yet fully meet WCAG 2.1 AA guidelines, especially on older pages. When we find accessibility issues, we aim to fix them as quickly as practical as part of our development schedule.

Your feedback is important and helps us make our rubbish clearance information more accessible for everyone in Ilford. If you have any difficulties using our website, need information in a different format such as large print, or want to suggest an improvement, please contact us.

Contacting us about accessibility

If you experience any accessibility barriers while using the Rubbish Clearance Ilford website or if you would like to request reasonable adjustments, for example alternative formats or support with booking, you can contact our team during normal working hours.

Please provide as much detail as you can about the accessibility issue, such as the page you were using, what you were trying to do and any assistive technology you were using. This helps us understand the problem and work toward a solution. We aim to respond to accessibility requests and feedback in a timely manner and to keep you informed about the steps we are taking.

We are committed to improving accessibility so that everyone in the Ilford area can access clear and practical information about rubbish clearance services and can contact us in a way that works for them.