This Privacy Policy explains how Rubbish Clearance Ilford collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all Rubbish Clearance Ilford customers and prospective customers within our service area and to anyone who contacts us to enquire about our services.
Rubbish Clearance Ilford is a waste removal and clearance service provider operating in the Ilford area and surrounding locations. For the purposes of applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Clearance Ilford is the data controller in respect of the personal data that we collect about you.
This Privacy Policy applies whenever you interact with us, including when you contact us by telephone, email, contact form, messaging services, or when you provide your details in person for the purpose of arranging a quotation or booking a clearance service.
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address, telephone number, mobile number, email address, and any other similar information you provide so that we can contact you and deliver our services.
Service and booking information: details of the services you request or receive from us, including property access instructions, date and time of collections, photographs you voluntarily provide to help us assess the job, and notes relating to your service preferences.
Payment and billing information: billing address, partial payment card details processed via our payment processor, bank transfer details, payment status and transaction references. We do not store full card numbers or security codes on our own systems.
Communications and correspondence: records of emails, text messages, call summaries and other communications between you and Rubbish Clearance Ilford, including enquiries, complaints and feedback.
Technical and usage data: when you use our online services, we may collect information such as your IP address, approximate location, device type, and how you interact with our website for security, analytics and service improvement purposes.
We collect personal data directly from you when you contact us, request a quote, make a booking, pay for a service or communicate with our team. We may also receive limited personal data from third parties who refer you to our services, such as letting agents, landlords or commercial partners, but only where they have obtained your permission or have a lawful basis to share your details with us.
We will only process your personal data when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract: to enter into and perform our service agreement with you, including arranging quotes, confirming bookings, providing clearance services, taking payment and communicating with you about the service.
Legal obligation: to comply with applicable laws and regulations, for example relating to waste transfer documentation, accounting, taxation and record keeping requirements.
Legitimate interests: to operate, manage and improve our business in a way that you would reasonably expect and that does not override your rights, for example to respond to enquiries, manage customer relationships, prevent fraud, ensure site and vehicle security, and handle complaints or legal claims.
Consent: where required by law, for example if we wish to send you certain types of marketing communications or use optional cookies, we will only do so with your consent. You may withdraw your consent at any time.
We use your personal data for the following purposes:
To provide quotations, schedule and deliver rubbish clearance and related services that you request.
To create and manage your bookings, including confirming dates and times, issuing invoices and receipts and taking payments.
To communicate with you about your enquiries, bookings, rescheduling, cancellations and after-service support.
To maintain accurate internal records, including customer history, financial records and waste transfer information, as required by law and for our legitimate business needs.
To improve our services, monitor service quality, train staff and manage our customer relationships.
To send you service related messages and, where permitted, occasional marketing information about our services that may be of interest to you. You can opt out of marketing communications at any time.
To protect our business, our staff and our customers, including through fraud prevention, security measures and the handling of disputes or legal claims.
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy or where we are legally required to do so.
We use trusted external service providers who process personal data on our behalf and in accordance with our instructions. These processors may include:
Payment processing providers who handle card and electronic payments.
Waste disposal and recycling partners who require limited customer details for documentation and collection coordination.
IT and communication service providers who host our email, manage our booking or customer management systems, or support our website and data storage.
Professional advisers such as accountants, auditors or legal advisers, where necessary for business, financial or legal reasons.
Where our processors operate outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is protected with suitable safeguards in accordance with data protection law.
We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In practice, this means that we generally keep customer and booking records for a period that allows us to deal with enquiries, handle complaints, meet our legal obligations and maintain accurate financial records. When personal data is no longer needed, we will securely delete or anonymise it.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, secure storage methods and staff training. While no system is completely secure, we regularly review our controls to help keep your data safe.
Under data protection law, you have a number of rights in relation to the personal data that we hold about you. Subject to certain conditions and exemptions, these include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of that data, together with information about how we use it.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to retain it.
Right to restriction of processing: you can ask us to restrict the processing of your personal data in specific situations, for example while we are considering a request to rectify your data.
Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format and that we transmit it to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we are relying on legitimate interests as our lawful basis or where we are using your data for direct marketing. We will stop processing your data unless we have compelling legitimate grounds or are required to continue for legal reasons.
Rights in relation to consent: where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact Rubbish Clearance Ilford using the contact details provided on our website or through the usual communication channels you use with us. We may need to verify your identity before acting on your request in order to protect your privacy and security.
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we provide. Any updated version will be made available through our usual communication channels, and the revised policy will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Read how Rubbish Clearance Ilford collects, uses, stores and protects your personal data in compliance with GDPR, and learn about your privacy rights as a customer.
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